Support Center
Need Help?
Our support team is here to assist you with any questions or issues you may have.
Email SupportResponse Time
For the fastest response, please include:
- Your church name (if applicable)
- A detailed description of your issue or question
- Screenshots if relevant to the issue
- The device and operating system you're using
Frequently Asked Questions
How do I reset my password?
On the login screen, tap "Forgot Password" and enter your email address. You'll receive a link to reset your password.
How do I enable or disable push notifications?
Go to your device's Settings > Notifications > Faith Sync to manage notification preferences. You can also manage notification settings within the app.
How do I join a different church?
Currently, users are associated with one church. To change your church, please contact support and we'll assist you with the transition.
I can't find my church in the app. What should I do?
Your church administrator needs to set up Faith Sync for your church. Please ask your church leadership to contact us to get started.
How do I delete my account?
To delete your account and all associated data, please email us at contact@faith-sync.com. We'll process your request within 30 days.
I'm a church administrator. How do I get started?
Visit our signup page to create your church account. Once set up, you'll have access to the admin dashboard to manage your community, events, and announcements. Check out our documentation for detailed guides.
How do I set up online donations?
As a church administrator, go to Giving > Donation Configuration in the admin dashboard. Click "Connect with Stripe" to set up secure payment processing. See our Donations Guide for step-by-step instructions.
For Church Administrators
If you're a church administrator and need help with:
- Setting up your church account
- Managing members and households
- Creating events and announcements
- Configuring push notifications
- Setting up online donations
- Billing and subscription questions
Please check our documentation first, or reach out to our support team and mention that you're a church administrator in your email.
Quick Links
Report a Bug
Found a bug or technical issue? We'd love to hear about it so we can fix it. When reporting a bug, please include:
- What you were trying to do
- What happened instead
- Steps to reproduce the issue
- Your device model and operating system version
- Screenshots or screen recordings if possible
Send bug reports to contact@faith-sync.com with "Bug Report" in the subject line.